At CosmoPoetica, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.
Our return policy allows you to return any item purchased from our store within 15 days of delivery. Whether you changed your mind, received a damaged item, or simply want to exchange it for a different size or color, we've got you covered.
To initiate a return, simply contact our customer service team with your order number and the reason for the return. They will guide you through the process and provide you with a return authorization number.
Once you have the return authorization number, carefully package the item in its original packaging, including all tags and accessories, and ship it back to us. Please note that the item must be in its original condition, unworn, and free from any signs of use or damage.
Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return criteria. If everything checks out, we will process your refund or exchange within 3-5 business days.
If you choose a refund, the amount will be credited back to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card provider.
In case you opt for an exchange, we will ship the requested item to you as soon as possible, subject to availability. If the item you want is out of stock, our customer service team will assist you in finding a suitable alternative or provide you with a store credit.
It's important to note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. In such cases, we will provide a prepaid shipping label for your convenience.
For any further questions or assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to ensure your shopping experience with CosmoPoetica is nothing short of exceptional.