At CosmoPoetica, we understand the importance of a seamless and efficient shipping process. We strive to provide our customers with a hassle-free experience from the moment they place their order to the moment it arrives at their doorstep.
Our shipping policy is designed to ensure that your order is processed and delivered in a timely manner, while also prioritizing the safety and security of your package.
Once you have successfully placed your order, our dedicated team will work diligently to process and prepare it for shipment. Please allow 1-2 business days for your order to be processed. During peak seasons or promotional periods, processing times may be slightly longer, but we will always strive to get your order out as quickly as possible.
We offer a variety of shipping methods to cater to your specific needs. The available options will be displayed at checkout, and you can choose the one that best suits your requirements. Our shipping partners are trusted and reliable, ensuring that your package is in good hands throughout the delivery process.
The shipping time will vary depending on your location and the shipping method you have selected (default Standard Shipping) . As a general guideline, please refer to the estimated shipping times below:
- Standard Shipping: 5-15 business days
- Express Shipping: 2-5 business days
- International Shipping: 7-14 business days
Please note that these are estimated shipping times and may be subject to delays due to unforeseen circumstances such as customs clearance or weather conditions. We appreciate your understanding and patience in such situations.
The shipping cost will be calculated based on the weight and dimensions of your package, as well as the shipping method and destination. The exact shipping cost will be displayed at checkout before you confirm your order.
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package and estimate its arrival date. You can easily track your order by entering the tracking number on our website or the website of our shipping partner.
We are proud to offer international shipping to customers around the world. However, please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the total cost of your order.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with our shipping partners to resolve the issue and ensure that you receive a satisfactory solution.
For information on our return policy, please refer to our dedicated Return Policy page.
At CosmoPoetica, we are committed to providing exceptional customer service and ensuring that your shopping experience is enjoyable from start to finish. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team. We are here to assist you and address any inquiries you may have.